Thinking
Notes from building.
A research journal in progress. Short essays and observations on operational systems, AI infrastructure, legal workflows, data engineering, and the work of building software companies.
Why settlement closeout still runs on spreadsheets
Operational friction persists where workflows cross institutions.
What health insurance claims taught me about operational systems
Claims infrastructure changed how I think about software reliability and workflows.
Building AI workflows humans can actually audit
Why explainability matters more in operational systems than demos.
The invisible infrastructure after a case settles
Most legal software stops at the case. The operational work starts afterward.
Read the data, fix the system, ship the tool
A personal operating principle across healthcare, analytics, and software.